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Job Details

 

Application Support Technician/Full remote (Permanent)
Location: London Country: UK Rate: £25k-£27k DOE
 

Endeavour Recruitment has an excellent permanent opportunity for an Application Support Technician to join a diverse, growing company. Excellent career opportunity!

Fully remote

Aims of the Application Support Technician

  • To ensure our clients position as a market leader by providing product and technical support
  • To help maintain our clients position as a market leader by assisting with testing and debugging.

Objectives of the Application Support Technician

  • To become knowledgeable in the products to answer queries from clients.
  • Ensuring that support requests are followed up in a responsible and timely manner.
  • Assisting with deployments and installations in client environments
  • Creating workarounds and solutions for issues or requests from clients
  • Supporting and managing client reports
  • Analysing client data to resolve issues.
  • To assist with the creation of documentation of features and fixes
  • To run through scheduled testing of the products to ensure they are fit for purpose.
  • To test software patches and workarounds to ensure fitness for purpose.
  • Using appropriate tools to assist with debugging software.

Duties and Responsibilities

  • Receiving, logging, escalating, and chasing outstanding issues in the helpdesk ticketing system in compliance with our service level obligations.
  • Installing/upgrading our products for new and current clients.
  • Contributing to the development and testing of new products and features
  • Using available tools such as Visual Studio, TSQL, Excel, macros, product knowledge or similar, to investigate, debug and provide solutions to client queries and reported issues.
  • Assist with creation and maintenance of our online documentation.
  • Managing Remote Access connections to enable client support.
  • Working with cloud services for hosting products on behalf of our clients.
  • Supporting client customised reports in Excel, including using VBA coding and TSQL/SQL to prepare them.
  • Maintaining test environments and client databases on network to enable client support.

Please get in touch for further details.


Posted Date: 20 May 2024 Reference: JSM240520AST Employment Agency: Endeavour Recruitment Contact: Bernadette Godwin
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